Contact Us
Whether you have a question about one of our reviews, want to flag an inaccuracy, or simply need help finding the right information, this page is the right place to start. The team behind American Casinos is a small editorial operation — we research and review US-facing online casinos independently, and we take reader feedback seriously.
How to Reach Us
The quickest way to get in touch is by email. You can write to us at [email protected]. We aim to respond to all messages within two business days, though we cannot guarantee replies to every unsolicited commercial inquiry.
Before writing, it may save you time to check whether the answer is already on the site:
- For questions about how we choose and rank casinos, visit our About Us page.
- For concerns about gambling habits, limits, or support services, our Responsible Gambling page has guidance and links to national organisations.
- For details on how this site operates commercially, our Terms and Conditions covers affiliate relationships, liability and content accuracy.
What We Can Help With
Our editorial team can assist with the following types of enquiry:
- Factual corrections — if you believe information in one of our reviews is out of date or inaccurate, let us know. Include the page URL and the specific detail in question.
- Editorial feedback — opinions on the usefulness of our content, suggestions for topics we have not yet covered, or general comments about the site.
- Accessibility concerns — if any part of visitrichmondca.com is difficult to use, we want to know.
- Responsible gambling queries — if you have a general question about the resources we link to, we are happy to point you in the right direction.
What We Cannot Help With
American Casinos is an independent review and comparison site. We do not operate any casino, process payments or hold player accounts. That means we are not the right contact for:
- Disputes with a specific casino operator over withdrawals, bonuses or account issues — contact that casino's support team directly.
- Requests to add, remove or alter a casino's ranking in exchange for payment — our ratings are independent and not for sale.
- Legal or financial advice relating to online gambling.
- Technical support for any casino platform listed on this site.
A Note on Commercial Enquiries
American Casinos earns commission through affiliate relationships with some of the casinos listed on this site. Those relationships do not influence editorial ratings or rankings, which are based on our independent research. If you represent a casino and wish to discuss a legitimate listing inquiry, you may use the same email address above, though we cannot guarantee a response to every submission and we do not guarantee placement.
Responsible Gambling Reminder
If your reason for contacting us relates to concerns about your own gambling or someone else's, please do not wait for our reply. Reach out directly to a support service that can help right away:
- National Problem Gambling Helpline — call or text 1-800-522-4700, available 24/7.
- Gamblers Anonymous — peer support meetings and online resources at gamblersanonymous.org.
- National Council on Problem Gambling — ncpgambling.org for self-assessment tools and local referrals.
You can also find more information on our Responsible Gambling page, including guidance on setting deposit limits and using self-exclusion programmes.
Response Times and Availability
The editorial team operates during standard US business hours, Monday to Friday. We do our best to respond within two business days. During busy periods — particularly around major updates to our casino reviews — replies may take a little longer. We appreciate your patience.
Thank you for visiting American Casinos. If you have found the site useful, the most helpful thing you can do is share it with others who are looking for honest, independent information about online casinos in the United States.